Shipping & Returns
Orders placed Monday - Friday, before 4pm eastern time, will be packaged and sent to the post office the next business day after the order is placed. All orders are subject to tracking number and signature upon delivery. All orders are shipped using USPS only.
Moiselle only offer Standard Shipping.
If order is placed on Saturday, Sunday or a Holiday, your order will not be processed until the next business day.
Moiselle is NOT RESPONSIBLE for any orders lost in shipping due to delivery service. We will provide you with a tracking number and do what we can to assist you with locating your package but these types of concerns should be forwarded to the shipping provider.
There is a $7 fee associated with this service.
Drop off is a service offered to the Baltimore, MD area only.
Need your items in a quickie? Choose Drop Off for delivery! What is Drop off? When an order is placed and Drop Off is selecting as a method of delivery, a member from Moiselle will drop off those items to you at the address provided during check out. We will contact you to confirm a time for the drop off. Drop offs are guaranteed 2 days a week, on Friday and Saturday only. Depending on the flow of business, we will offer this service more days through out the week. For example, you need your items on a Monday, just contact us at firstname.lastname@example.org and we will try our best to accommodate you.
Drop off orders has to be placed anytime before Thursday 6pm, in order for it to be available for Drop off on Friday, and before Friday 6pm for it to be available for Drop off on Saturday.
There is a $5 fee associated with this service and your order has to be $50 or more.
All sales are final. Please ask us as many questions as you would like about the item via email email@example.com or our Instagram page @moiselleofficial. We do our best to provide you with a detailed description of the item. We do offer exchange for equal amount within 7 days of receiving items. Items must be unworn and unused.